Cloud ERP with all-inclusive services
Unlimited Assistance and Support
- Telephone Support on a dedicated telephone line
- Support by email directly from the application via an integrated tool
- Question and Answer Sessions by web conference organized on demand
- Access to the Help center
Team
Project Implementation
- Support to the configuration
- Support for training
- Detailed Documentation
- Specific adaptations
Team
Support
- Direct Phone Support
- Email Support
- Appointment planning with our experts
- Online Help Center
Team
Project Implementation
- Support to the configuration
- Support for training
- Detailed Documentation
- Specific adaptations
Team
Support
- Direct Phone Support
- Email Support
- Appointment planning with our experts
- Online Help Center
Corrective and Scalable Maintenance
All the developments made are systematically integrated into the standard application. As a result, every improvement made benefits all users of the solution. The ERP Solution Fitnet Manager regularly evolves the application through automatic monthly updates including important ergonomic and functional changes.
Updates
of the solution
- Delivery of monthly Updates
- A major version upgrade per year
- PDF Editions customization
- Web Services configuration
- Accounting/Payroll Connector
- Permissions Settings
Updates
of the solution
- Delivery of monthly Updates
- A major version upgrade per year
- PDF Editions customization
- Web Services configuration
- Accounting/Payroll Connector
- Paramétrage des autorisations
Professional Hosting and Secure Architecture
The dedicated servers benefit from a separate dual power source, dual network connection, hard drives in RAID and hot swap, hosted in a high-end secure computing space.
Our
Servers
- Directly connected to the optical fibre, the servers benefit from a quality network meeting all telecom standards
- A technical team responsible for ensuring permanent continuity of the connectivity service
- Commitment on an availability level of less than 30 minutes of network interruption per month, which is an SLA of 99.9%
Our service of
Technical Maintenance
- Upgrading OS to JBoss servers and MySQL server
- Daily backup of databases stored on a Network Area Storage (NAS)
- Commitment to restore the database under 24h in case of an incident
Our
Servers
- Directly connected to the optical fibre, the servers benefit from a quality network meeting all telecom standards
- A technical team responsible for ensuring permanent continuity of the connectivity service
- Commitment on an availability level of less than 30 minutes of network interruption per month, which is an SLA of 99.9%
Our Service of
Technical Maintenance
- Upgrading OS to JBoss servers and MySQL server
- Daily backup of databases stored on a Network Area Storage (NAS)
- Commitment to restore the database under 24h in case of an incident
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BSA Conseil with Fitnet Manager is certified ISO 27001 for its entire scope of activities : design, development, distribution and operational maintenance of the ERP SaaS solution Fitnet Manager!
Fitnet Manager is committed to respond always more efficiently to the RGPD requirements. We protect personal data: database encryption, anonymizing actions and mass data purging are provided by the software.